Payments and Order Information

We accept all major credit cards and major payment gateways - Paypal, Amazon.

Buy now, Pay Later : Klarna, Afterpay, Zip, Affirm

Local payment methods :
Giropay : France
Tazapay : Singapore, India
dlocal Go : Latin America

Once we ship your package, we'll send you an email with a tracking number within 5 business days. You may also find the tracking number on your order notification email (click "View your order" button).

Please also check your spam/junk folder or your "Promotions" tab if you use Gmail. You may also check within your account dashboard.

Please note, tracking may take between 72 hours and 1 week to update. In the case of Korea Post, depending on the country, tracking may show no updates once the package leaves Korea. In this case, even if the tracking number is not updated, your package will still be in transit.

Every package delivered internationally goes through customs. This process may take up to 7 days.

For a complete invoice, please contact our Customer Care Team at

We understand that things can happen, so please don't worry!

You have a 15-day window from the date the package was reported as delivered to contact our Customer Care Team at

We will help you locate your package first and will ask you do a bit of investigating as well. From our experience, most of the time, the package miraculously shows up a few days later!

Please refer to our Returns and Refunds policy.

Account Information

For subscriptions:
To change your shipping address, go to your account dashboard -> "Manage Subscriptions" -> "My Subscriptions" -> "Edit" next to your address under "Subscription Orders".

For non-subscription (Drops, Shop) orders:
To update your address, simply go to your account dashboard, then under "Account Details" click on "View Addresses". Here you may add, delete or edit your address. Make sure the "Default" address is the address you want the box to be shipped to.

Please remember, all address changes need to be made prior to the 1st of the shipping month or in the case of Drop/Shop orders they must be changed before they are processed (usually within 24 hours). If it's not updated by then, your package will go to the default address on file.

To change your payment information:

Hit the "Log In" link and log in. Under "Account", go to "Manage Subscriptions". Click "Billing Information". Click "Update card" and enter your new payment information. Once you fill out the details, click on "Update card" to save the information.

This could be due to many reasons. Most of the time, it's because you haven't activated your account (you should've received an account activation email when you first signed up). To activate your account, click here and enter the email address you used to subscribe. 

If you're still having trouble, simply contact the Customer Care Team at, and we'll work our magic to help resolve the issue!

Please contact our Customer Care Team at if you wish to delete your account.

What is the GDPR?

The General Data Protection Regulation (“GDPR”) is a new set of rules designed to give citizens of the European Union (“EU”) more control over their data. It replaces the patchwork of national data protection laws currently in place with a single set of rules, directly enforceable in each EU member state. The GDPR goes into effect on May 25, 2018.

What rights do I have with respect to my data?

Members in the European Union have the additional rights to request deletion and processing of their personal data. Please contact us at if you wish to exercise these rights.

Daebak Box Membership

Orders/renewals between:

February 1st - April 30th: Spring Box

May 1st - July 31st: Summer Box

August 1st - October 31st: Fall Box

November 1st - January 31st: Winter Box

As a Daebak Box member, you'll get a surprise box of 8+ fun-filled Korean goodies ranging from K-beauty, K-pop, stationery, fashion, and more worth over $90 USD - curated by the Daebak Team! You will receive a seasonal box four (4) times a year each season.

Seasonal Membership
If you sign up for the Seasonal Membership, you will pay $54.99* per box each season. Your subscription will automatically renew each season unless you cancel before your upcoming bill.

Annual Membership
If you sign up for the Annual Membership, you will pay $199.96* per box (save $20) upfront for your first four (4) boxes. Your subscription will automatically renew each year after your 4th box unless you cancel before your upcoming bill.

Annual Members have their boxes shipped earlier, have earlier access to and more discounts and offers on our in-between season Drop Sales and Add-ons than Seasonal Members.

**Current members are grandfathered into the original price plans ($49.99 and $179.99).
*All prices are in US Dollars. Foreign exchange or transaction fees may apply for non-US customers.

Shipping Schedule

New Members

Your Daebak Box will usually ship within 1 month of order.

Existing Members (who have received at least one box) 

The Daebak Box is shipped once every season. Each box ships in March, June, September, and December and typically arrive between the 20th and the 10th (of the following month).

💡 Please note

Shipping time takes between 3 to 20 business days.

Daebak Box
Each box, worth up to $100 USD+, includes fun-filled Korean goodies ranging from K-beauty, K-pop, stationery, fashion, and more - curated by the Daebak Team! You will receive a seasonal box four (4) times a year each season.

Members-only perks
As a member, you'll have access to our exclusive offers and giveaways.

Add-ons (discontinued temporarily)
Add discounted items to your Seasonal Box.

Get access to our occasional in-between season sales of hot and trendy items.

New Seasonal Members
If you sign up today you will be billed immediately and your Seasonal Membership will automatically renew each season for $54.99* on the seasonal billing date unless you cancel your membership.

New Annual Members
If you sign up today, you will be billed immediately for $199.96* and this covers you for four (4) Daebak Box. Your annual membership will renew each year for $199.96* in the seasonal billing month of the next subscription period following your last prepaid box unless you cancel your membership.

NEW members (new renewal dates)

You will be billed every 3 months for Seasonal or every 12 months for Annual

Existing Seasonal Members (joined before November 2020)

Since Daebak Box is a subscription, at this moment, we only offer recurring subscriptions. All memberships auto-renew but remember, you can cancel anytime, so if you just want one box, simply select the Seasonal Plan and cancel the subscription before the next renewal.

Use this text to answer questions in as much detail as possible for your customers.

Annual membership has tons of perks - a $20 savings, early shipping plus early access to Shop, Add-ons Sale and more! 

To upgrade your membership, simply login to your account using the email address you used to place the order. Cancel your current seasonal membership. Once done, simply start a new Annual Membership. Proceed to checkout to fill out the necessary details. 

Please note that it is important to cancel the Seasonal Plan. Failing to do so would result in two active subscriptions for your account.

💡 Pro Tip:
It is advisable to upgrade before the renewal date. If you encounter any errors while processing your upgrade, please reach out to our Customer Care Team to best assist you.

💡 Need help?
Having trouble accessing your account, using a promo code or placing an order? Contact our Customer Care Team at

If on the day of renewal, your payment is declined, our system will automatically continue attempting to charge your card to collect payment for a few more days.

But, don't you love surprises? Unfortunately, while we are not yet customizing the boxes, we are always looking to curate the most exciting boxes.

If you have any suggestions or feedback, simply let us know! We will, however, follow up with a survey to find out more about your preference, which will help us in the future to select products that are more in tune with your personal tastes.

Daebak Rewards Program

When you create an account with us, you're automatically enrolled in our Daebak Rewards Program. For every dollar you spend, you will earn 2% (excluding shipping fees and taxes) as rewards, known as Daebak Points. You can redeem your rewards for discounts or prizes.

At checkout, you will have the option to use your earned Daebak Points for discounts. Your Daebak Points expire after 6 months.

First, sign in to your account and on the bottom of the page, you will see the "Rewards" bubble where you can check your balance.


Yes. we ship globally (over 120 contries). Please check out our Shipping page. If your country is not listed, please let us know at

Yes. Daebak offer worldwide free shipping on orders over $100 USD

All the orders are processed between Monday and Friday Korea Time. Please refer to our Shipping and Handling page for more detailed information.