Route+ Package Protection

Additional Information

Q: What is Route+ Package Protection and what do I get when I add it in my order?
A: Route+ Package Protection is premium package protection for your online orders. When you add it at checkout, you can easily claim for your lost, stolen or damaged package(s).
Q: Why do I need Route+ Package Protection?
Route+ Package Protection offers you "peace of mind" package protection for all of your orders at an affordable price. The cost to you is only around 1.5% of the cart value to fully protect your package in the event that it is lost, damaged, or stolen.
Q: How can I track my deliveries?
A:  You can view your deliveries in the Route mobile app to get a real-time view of where all of your packages are. On the MAP screen, you can swipe through cards or zoom into the map to see where packages are in-transit. Tap on a card to open up the Order Details page.  You can also see a list view of all your packages on the Orders screen. From there, you can tap on orders to see the order details which will provide info around where your order is in transit.
Q: How do I file a claim for my lost, stolen or damaged order?
A: You can file a claim directly at: 
*Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form.

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