Due to the ongoing issues with COVID-19, there may be slight delays with some of your orders (both subscription and shop orders). We sincerely apologize but trust everyone will understand that we are all facing an unprecedented situation.
- We are instead only offering shipping via DHL and free shipping on orders over $100
*For more information, please refer to the full Shipping Rates page
1. Estimated Delivery Time
- North America - 10 to 25 business days
- Europe - 15 to 30 business days
- Asia - 10 to 20 business days
- UK, Germany, Rest of world - 20 to 40 business days
2. Out-of-stock items
- Occasionally, there may be unexpected delays or out-of-stock items from our brand partners. In this case, we'll let you know and refund the out-of-stock items back to you.
- Once your order is ready, you'll receive a shipment confirmation email and/or text message. If your order is shipped in multiple packages, you'll receive multiple tracking numbers.
- We are unable to ship to: P.O. Box, APO, FPO, DPO.
- All our orders are shipped from our warehouse in S. Korea.
Shipping delays due to customs
In some cases, some orders may randomly be subjected to customs clearance procedures which can cause delays from the original estimated delivery time.