Returns & Refunds
We want you to love what arrives from Korea. If something isn't right, here's how returns, cancellations, and refunds work. If anything here is unclear, just email us at hello@daebak.co and a real person on our team in Seoul will help.
Jump to: Returns · Subscriptions · Shop products · Refunds
Returns
You have 30 days from the day your order arrives to ask for a return. The item needs to be in the same condition you received it in: unused, with its tags, in the original packaging, along with your receipt or proof of purchase.
Please email us at hello@daebak.co before sending anything back. We can't accept parcels that arrive without a return request, so this step really matters. Once we approve your return, we'll tell you exactly where to send it.
Return shipping is paid by the customer. The exception is when something arrives damaged, faulty, or simply wrong. In that case, it's on us.
Returning a box. Our boxes are curated surprises, so we can only take a box back if it's completely unopened, with every item still sealed and unused.
If something arrives damaged or wrong. Please check your order when it arrives. If anything is broken, faulty, or not what you ordered, let us know right away and send a few photos. Photos help us fix it faster.
What we can't take back.
- Beauty, skincare, and personal care products that have been opened or used, for hygiene reasons
- Opened curated or mystery boxes
- Food, snacks, flowers, plants, and other perishables
- Custom, personalized, or special-order items
- Hazardous materials, flammable liquids, or gases
- Sale items
Not sure if your item qualifies? Ask us first at hello@daebak.co.
Exchanges. The quickest way to swap something is to return the item you have, and once the return is approved, place a new order for the one you want.
Pausing or cancelling a subscription
You can pause or cancel whenever you like, on your own. There's no minimum term, no cancellation fee, and no need to wait for us to reply to an email.
Log in to your Daebak account and open the subscription portal. From there you can pause, resume, or cancel in a couple of clicks. Your order confirmation email also has a direct link.
Just make sure you do it before your next renewal date. Once a renewal has been charged, that box is already being prepared for you, so the charge stands.
- Pause: take a break anytime and pick up again when you're ready.
- Seasonal plan: cancel before your next season is charged and you won't be billed again.
- Annual plan: your year is paid upfront, so you'll still receive all four boxes. Cancelling simply stops it from renewing for another year.
If you'd rather we take care of it, email hello@daebak.co with your order number. We usually reply within 1 to 2 business days (Seoul time), so if your renewal is coming up soon, the portal is the safer option.
Products from our Shop
Items you buy individually from our Shop (anything that isn't a Daebak Box, Beauty Box, SnackFever, or Collab Box) are shipped directly by our partner Korean brands and distributors.
That means returns, exchanges, and refunds for these items follow each partner's own process. You don't need to track them down yourself, though. Email us at hello@daebak.co and we'll connect you and pass along their instructions.
Refunds
Once your return reaches us and we've checked it, we'll let you know whether your refund is approved.
Approved refunds go back to your original payment method within 10 business days. Your bank or card provider may take a few extra days to show it on your statement.
If you cancel an order yourself, a transaction fee is deducted, so the refund will be the order total minus that fee.
Still waiting more than 15 business days after we approved your refund? Let us know at hello@daebak.co and we'll look into it.
Shipping to the EU
If your order is going to a country in the European Union, you can cancel or return it within 14 days of delivery, for any reason. The item still needs to be unused, with its tags, in the original packaging, along with your proof of purchase.
Still have questions?
Our FAQ covers shipping, customs and duties, how subscriptions work, and more. For anything else, email hello@daebak.co with your order number. Our team is in Seoul and replies within 1 to 2 business days.