Shipping and Handling

Non-subscription box (shop) orders 

(for subscription orders, click here)


  1. Processing: Upon your placement of order, allow 1 business day (excluding weekends and holidays) for the system to process it.
  2. Brand fulfillment: After your order is processed, our partners will receive the list and send the products to the warehouse. This step may take up to 15 business days.
  3. Shipping: Once your products are ready, we will be shipping them out using international courier, DHL or K-packet. Shipping takes up to 30 days depending on the shipping method and your country of residence.
  4. Notification: After shipment, you will receive a notification via email or text message with a tracking number (multiple tracking numbers if your order is shipped in multiple packages). If you do not receive your package 4 weeks after receiving your tracking information, please contact our customer team at

    Additional notes:

    • Occasionally, there may be out-of-stock products upon checking with our partners. In this case, we’ll contact you separately and give you a full refund.
    • For high-demand products (e.g. K-pop albums), there could be unexpected delays.
    • If your order includes a pre-order item, the whole package will only be shipped out once pre-order items are available.

      *All rates are in USD

       From $70
      From $70
      From $70
      From $70
      Under $70
      (FREE shipping for orders over $149)
      Under $70
      (FREE shipping for orders over $149)
      Under $70
      (FREE shipping for orders over $149)
      Under $70
      (FREE shipping for orders over $199)
      United States Austria Australia Finland
      Belgium Estonia France
      Canada Hungary Italy
      Czech Republic New Zealand Netherlands
      Denmark Philippines Norway
      Germany Puerto Rico
      Hong Kong Qatar
      Ireland Saudi Arabia
      Japan Spain
      Macao United Arab Emirates
      Malaysia Chile
      Singapore Colombia
      Switzerland Sweden
      United Kingdom
      (temporarily unavailable)


      • There may be shipping delays if your package is subjected to customs clearance.
      • You are liable for submitting the correct shipping address (in English characters only), full name (no initials), and phone number. We are not responsible for undelivered packages due to errors made.

      CUSTOMS and TAX

      • Please check your country’s customs policy before purchase. Depending on your country's customs and tax policies, there may be additional taxes and fees. We are not responsible for any additional charges.