Shipping and Handling

Non-subscription box orders

(for subscription orders, click here)

NEW Shipping rates 🚢

NO MINIMUM Order

Buy Now, Pay Later with ViaBill. Split your purchase into 4 interest-free payments over 4 months.

MAXIMUM $300 per order

$9.99 USD - United States, United Kingdom, Germany, Denmark, Canada, Switzerland, Macao, Singapore, Hong Kong, Taiwan, Japan, Malaysia

FREE shipping for the above countries on orders over $149 USD

$15.99 USD - Saudi Arabia, United Arab Emirates, Qatar, Philippines, Australia, New Zealand, Norway, Sweden, Estonia
FREE shipping for the above countries on orders over $149 USD
$25.99 USD - Puerto Rico, Hungary
FREE shipping for the above countries on orders over $199 USD

Shipping countries 🌍

United States, United Kingdom, Germany, Denmark, Canada, Switzerland, Macao, Singapore, Hong Kong, Taiwan, Japan, Saudi Arabia, United Arab Emirates, Qatar, Philippines, Australia, New Zealand, Norway, Sweden, Estonia, Puerto Rico

Estimated (NOT guaranteed) delivery time

  • 10 to 30 business days

Out-of-stock items ❌

  • Occasionally, there may be unexpected delays or out-of-stock items from our brand partners. In this case, we'll let you know and refund the out-of-stock items back to you.

Popular (high demand) items

  • Occasionally, there may be some delays when ordering popular items (e.g. K-pop albums). Some albums may only be purchased one at a time.

Pre-order items

  • If you order Pre-Order items with other items, the whole order will ship when the Pre-Order items are available. In most cases, you may only order Pre-Order items by itself.

Shipping notification 📧

  • Once your order is ready to process, you'll receive a shipment confirmation email and/or text message. If your order is shipped in multiple packages, you'll receive multiple tracking numbers.
  • We are unable to ship to: P.O. Box, APO, FPO, DPO

Delivery and Tracking

  • All orders come with tracking numbers via email and/or text message. You may also check from within your account dashboard. For orders sent via Korea Post (usually lighter items), tracking may show only after arriving at the destination country. In some cases, tracking may not be available at all. In this case, we advise you to wait patiently and contact your local post office.

    If you do not receive your order 4 weeks after receiving your tracking information, please contact our Customer Care Team at hello@daebak.co.

Shipping Delays and Possible Failed Delivery

  • In some cases, some orders may randomly be subjected to customs clearance procedures which can cause delays from the original estimated delivery time. 
  • You are liable for submitting the correct shipping address (in English characters only), name, and phone number. We are not responsible for undeliverable packages due to errors on the address or absentees at the moment of delivery. A tracking number is provided for every shipment to minimize any risk of lost packages. If the order returns to us because of customs or delivery problems and you would like it to be re-shipped, you will be responsible for all the shipping and handling fees (including the returned shipping fee The Daebak Company pays). If you would like a refund, we'll refund only the product price and will not include shipping and handling costs incurred at the time of purchase.

Customs and Tax

  • Our items are generally not taxed in most countries we ship to (except Europe). Please be aware that some countries have policies that restrict the import of certain cosmetics. In order to prevent any issues, please check your country's policies on shipping cosmetics because any shipping issues that may occur are the responsibility of the recipient. Depending on your country's customs and tax policies, there may be additional taxes and fees. We have no control over the process or additional charges associated with the delivery and importation of your order into your country. We do not benefit in any way from these charges. Please be sure to contact customs in advance to be sure of safe shipping and customs policy information.
  • If additional documents are needed for customs clearance, we will do our best to provide the necessary paperwork although this cannot be guaranteed.