Shipping policy
Where we ship from
Daebak boxes are packed and shipped from our warehouse in Seoul, South Korea. We deliver to 60 countries worldwide.
Individual brand products bought from our Shop work differently. See Brand products from the Shop below.
Processing time
Orders are processed within 1 to 3 business days, excluding weekends and public holidays. If you subscribe, your first box ships within 10 days of subscribing.
Once your order is dispatched, you'll receive a shipping confirmation email with a tracking number. Please allow 24 to 48 hours for tracking information to appear in the carrier's system.
Carriers
Most international boxes travel with YunExpress. Some destinations ship via Korea Post. Boxes delivered inside Korea go out with CJ, Lotte, or Hanjin.
Customs, VAT and duties
VAT and customs duties are already included in the shipping fee you pay at checkout on every Daebak box, on every route, to all 60 countries. The price you see at checkout is the final amount. No customs invoice, and no additional charges on delivery.
The one exception is individual brand products from our Shop, which ship directly from the brand on their own shipping service. Customs and duties for those are set by each brand and vary from brand to brand. The shipping rate shown at checkout reflects that brand's terms. If you'd like to know how a specific brand handles duties for your country, email us at hello@daebak.co before ordering and we'll find out for you.
Shipping rates and delivery times
Shipping is charged by destination and by box, since the Deluxe Box is larger and heavier than the Original. The rates below apply to Daebak boxes only, and all of them include VAT and customs duties.
Express (YunExpress)
| Destination | Estimated delivery | Original | Deluxe |
|---|---|---|---|
| Japan, Hong Kong, Singapore, Australia, New Zealand, UAE | 3-8 business days | Free | $3.99 |
| United States, Canada | 4-10 business days | $4.99 | $9.99 |
| France, Italy, Spain, Poland | 4-10 business days | $6.99 | $9.99 |
| Netherlands | 4-10 business days | $8.99 | $9.99 |
| United Kingdom, Norway, Bulgaria | 4-9 business days | $6.99 | $13.99 |
| Israel | 4-10 business days | $8.99 | $13.99 |
| Denmark, Sweden, Greece, Croatia, Lithuania, Slovenia | 6-10 business days | $8.99 | $17.99 |
| Ireland | 6-10 business days | $10.99 | $17.99 |
| Austria, Belgium, Finland, Portugal, Cyprus, Estonia, Hungary, Latvia, Saudi Arabia | 6-10 business days | $10.99 | $19.99 |
| Luxembourg, Malta, Slovakia, Switzerland | 5-15 business days | $12.99 | $22.99 |
| Mexico | 5-15 business days | $12.99 | $22.99 |
| Chile | 10-18 business days | $8.99 | $17.99 |
| Colombia | 10-18 business days | $8.99 | $19.99 |
| South Korea (domestic) | Ships next day | $3.00 | Free |
Standard (Korea Post)
| Destination | Estimated delivery | Original | Deluxe |
|---|---|---|---|
| China, India, Indonesia, Malaysia, Philippines, Russia, Taiwan, Thailand, Vietnam, Brazil | 5-10 business days | $4.99 | $9.99 |
| Mongolia, Nepal, Pakistan | 5-10 business days | $9.99 | $9.99 |
| Egypt, South Africa, Kazakhstan, Uzbekistan, Belarus | 5-10 business days | $9.99 | $19.99 |
| Argentina, Peru, Turkey | 5-10 business days | $13.99 | $29.99 |
Delivery times are estimates. They begin once the order has been dispatched, not when it is placed, and may vary due to customs processing, carrier delays, or circumstances outside our control.
Brand products from the Shop
Our Shop carries individual products from Korean brands and retailers we partner with. These orders are shipped directly by the brand, using their own shipping service, rather than dispatched from our warehouse.
As a result:
- Shipping cost and delivery time are set by that brand and shown at checkout. The box rates above do not apply.
- Customs and duties follow that brand's shipping terms, and vary from brand to brand.
- Returns, exchanges, and refunds are handled by that brand. Contact us and we'll connect you.
- If you order a box and a brand product together, they are dispatched separately and will arrive as separate parcels, usually on different days.
Changing your shipping address
Address changes are possible only before your order has been dispatched. Email hello@daebak.co as soon as possible with your order number and the new address. Once an order has shipped, we're unable to reroute it.
Incorrect addresses
Please make sure your shipping address is complete and accurate at checkout. We aren't able to take responsibility for parcels that are delayed, returned, or lost because of an incomplete or incorrect address given at the time of order.
Lost, delayed or damaged shipments
Please inspect your order on arrival. If your box arrives damaged, or hasn't arrived by the end of the estimated delivery window, contact us at hello@daebak.co within 30 days of the expected delivery date and we'll work with the carrier to resolve it. Photos of the damaged parcel and its contents help us sort it out faster.
European Union: 14-day cancellation right
If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification. The item must be in the same condition you received it: unused, with tags, in its original packaging, with the receipt or proof of purchase.
Questions
Full details on shipping, customs, subscriptions and returns are on our FAQ page at daebak.co/pages/faq. For anything else, email hello@daebak.co with your order number and we'll reply within 1 to 2 business days. Our team is based in Seoul (KST).