Here's our COVID-19 response efforts.

Thank you for reaching out to us. We appreciate your patience with our longer response time due to the high ticket volume during the 2022 Holidays.

You may visit our FAQ to help resolve some of your concerns. Please do not hesitate to contact our Customer Care Team for further assistance. Please use the chat bubble, email us at, or use the form below.

  • For Daebak Box Members: Kindly provide your email address and/or order number and our team will respond to your email as soon as we can. Here's our Official Notice for Winter 2022 Daebak Box Shipping.

  • For Pre-orders: Kindly refer to the order page of the items in your order. Orders containing pre-order items will be held until all items are released and available to ship together. 

  • For recent announcement about delays: Kindly refer to this page IMPORTANT ANNOUNCEMENT FROM CS TEAM. 

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