Your Daebak Box will be shipped by the end of each season, once all orders and renewals have been prepared and processed. The sale periods are as follows:

Spring Box: March - May
Summer Box: June - August
Fall Box: September - November
Winter Box: December - January

Your Daebak Box will be shipped based on the shipping method you selected during sign-up or any available method for your country. Please note that the availability of shipping methods may vary by country.

Once shipped, you can expect to receive your Daebak Box within 2-6 weeks. The delivery time depends on the chosen shipping method and customs processing, if applicable.

Your Daebak Box subscription includes the applicable price and shipping fees. However, tax, customs duties, and local surcharges are excluded from this calculation, as these fees may vary by country.

1. Log in to your Daebak Account using the email you used during checkout.

2. On the account dashboard, click on "Subscription." (Note: Updating your Profile Card will only change your Daebak Shop Address).

3. Accessing your subscription may require a login code sent to your phone number. If you don't have a registered phone number, please contact the Daebak Team for assistance.

4. Once on the subscription page, you can successfully update your shipping address. Note that this change will only apply to upcoming shipments. If the shipment has already been generated and you need to change the address, please send us a message.

Daebak Box subscription can adjust its renewals depending on your needs. To skip the upcoming charge for your Daebak Box, log in to your Daebak Account, and go to the "Subscription" page. There, you'll find your next charge date and shipment date, with an option to skip.

If accessing the subscription page requires a login code sent via SMS, and your SMS information isn't in your subscription profile, send us a message, and the Daebak Team will assist you promptly.

Our mission is to bring happiness from South Korea to your doorstep, and we're genuinely sorry if your Daebak Box arrives in less than perfect condition.

If you experience water damage or transit-related issues with your Daebak Box or its contents, please send us an email along with attached photos of the affected items. This will allow us to assist you promptly and ensure that you receive the quality products you deserve.

The Daebak Team only wants you to enjoy your goodies every season with less to worry about and experience excitement while waiting the box.

We understand that receiving your Daebak Box at the wrong or outdated address can be disappointing, and we want to ensure you have a seamless experience. If this has happened to you, please send us an email, and we'll be more than happy to assist you. Note that updating your current address will only affect future shipments.

If your package has already been generated and needs an address change, contact us so we can make the necessary edits.

If your package is still in-transit and not marked as delivered, reach out to us promptly, and our team will initiate a rerouting request.

Your Daebak Experience is important to us, and we're here to make it right!

The Daebak Box goodies and merchandise are curated based on the season's theme, incorporating hot and trendy items, as well as those highly requested by the Daebak Fam through our SNS platforms.

Many of these items are generously sponsored by our partners, and as a result, the quantity may vary each season. Nevertheless, our dedicated team ensures that the total retail value of the goodies meets our promised standards.

While we don't currently offer customization for the Daebak Box, we're actively working on introducing this feature in the future to enhance the overall Daebak Experience.

If you're experiencing difficulties logging into your account or tracking your package, please reach out to us via email at hello@daebak.co.

Our team is ready to assist you promptly. It's important to note that each Daebak Account is associated with one email address. If you've used multiple emails for your purchases, separate accounts would be created, and merging is not possible if both accounts have active orders or subscriptions in place.

For assistance, please contact us with the email linked to the relevant account, and we'll ensure your Daebak Experience would be hassle-free.

Active Premium Daebak Box subscribers enjoy exclusive access to discounts on our Daebak Shop!

1. For Premium Annual Subscribers, the code DMA provides a 15% discount on your next purchase.

2. Premium Seasonal Subscribers can use the code DMS to get a 10% discount on their next purchase.

It's important to note that these codes are applicable only for shop purchases. While Member codes can be combined with Gift Cards and limited-time shipping vouchers, they cannot be used in conjunction with other Product and Order Discount codes. Enjoy your Daebak Experience with these exclusive perks!

YOU ARE DAEBAK! We value your input in shaping the future of Daebak Box. While we collaborate closely with government agencies and brands to bring you the best Korean seasons, we also welcome your creative suggestions.

 Feel free to send us a message with your ideas, and we'll take note of them. Your input plays a significant role in making each Daebak Box season a delightful experience, and we appreciate your contribution!

To check your next scheduled billing date, log in to your Daebak Account and navigate to the "Subscription" section. 

On this page, you'll be able to view your upcoming charge date. For seasonal subscribers, it is scheduled on the same date three months after your initial sign-up. For annual subscribers, it aligns with the following year on the same date.

Please be aware that accessing the subscription page may require a login code sent via SMS. If you haven't added your SMS information to your subscription profile, send us a message, and a member of the Daebak Team will assist you promptly.

If you are facing issue in renewing your subscription, please reach out to us so we can have the issue fix for you.

To check your billing information, log in to your Daebak Account and visit the "Subscription" section. On this page, you can view details such as your next charge date and edit your payment method as needed.

Please be aware that accessing the subscription page may require a login code sent via SMS. If you haven't added your SMS information to your subscription profile, send us a message, and a member of the Daebak Team will be ready to assist you. Keeping your billing information up-to-date ensures a smooth Daebak Experience!

If you forgot to apply a gift card during your initial sign-up, don't worry—we can assist you! Please send us your gift card code and the email you used to sign up for Daebak Box. Our team will apply the gift card as a one-time adjustment to your subscription.

If you have a discount code, unfortunately, we can't re-apply it to a subscription purchase. However, you can still share the code and your email with us. Our team will review the options available to ensure you receive the best assistance. We're here to help make your Daebak Experience even better!

Daebak Rewards code claims are exclusively applicable to Daebak Shop purchases. After sign-up, only one discount can be applied per subscription. However, you have the flexibility to use these rewards on your next purchase.

For every dollar spent on your account, you earn 2 points, and 100 points is equivalent to $1 USD. You can redeem your points for free items and free shipping vouchers. It's our way of thanking you for being part of the Daebak community and enhancing your shopping experience with valuable rewards!