We want to bring the best to the Daebak Fam - at the lowest costs possible.Your Daebak Box will be shipped based on the shipping method you selected during sign-up or any available method for your country. Please note that the availability of shipping methods may vary by country.

Annual Members will have priority in shipping. Estimated delivery time frame from South Korea to the destination would take approximately 2-3 weeks and processing for final delivery would take approximately 2 weeks.

In light of the present circumstances, we have experienced some delays in our box deliveries. While we regret any inconvenience this may cause, please note that it may take up to two (2) months for your box to be delivered. We want to assure you that our dedicated team is actively working to resolve this issue. We will keep you uppdated throughout the process and appreciate your patience during this time.

The renewal of your Daebak Box (both Seasonal and Annual Members) will be in the first month of the start every season. For new subscribers, on the same date three months after your initial sign-up. Please note that all subscription purchases are final and non-refundable. You may check our Terms of Service for more detail. Here's the season's schedules:

Spring Box: March - May
Summer Box: June - August
Fall Box: September - November
Winter Box: December - February

Updating of address and contact information should be done prior to renewal. Please note that changes made on your Daebak Dashboard would not reflect directly to your susbcription profile and has to be updated separately. Once the charge has been processed, self-update is no longer possible. Kindly contact our CS team for assistance in updating your information.

To check your billing information, log in to your Daebak Account and visit the "Subscription" section. On this page, you can view details such as your next charge date and edit your payment method as needed.Please be aware that accessing the subscription page may require a login code sent via SMS.

If you haven't added your SMS information to your subscription profile, send us a message, and a member of the Daebak Team will be ready to assist you. Keeping your billing information up-to-date ensures a smooth Daebak Experience!

$4.99 USD shipping fee (per box) countries and regions: China, Hong Kong, Japan, Macao, Singapore, Taiwan, United States (Guam and Puerto Rico - $12.99)

$9.99 USD shipping fee (per box) countries and regions: Australia, Austria, Belgium, Canada, Croatia, Czechia, Denmark, France, Germany, Ireland, Italy, Latvia, Netherland, New Zealand, Poland, Portugal, Switzerland, United Kingdom, Vatican city

$12.99 USD shipping fee (per box) countries and regions: Afghanistan, Åland Islands, Albania, Andorra, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Brazil, British Virgin Islands, Bulgaria, Caribbean Netherlands, Cayman Islands, Chile, Colombia, Costa Rica, Curaçao, Cyprus, Dominica, Dominican Republic, Ecuador, El Salvador, Estonia, Falkland Islands, Faroe Islands, French Guiana, Georgia, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guyana, Haiti, Honduras, Hungary, Iceland, India, Indonesia, Isle of Man, Israel, Jamaica, Jersey, Kosovo, Laos, Lebanon, Liechtenstein, Lithuania, Luxembourg, Maldives, Malta, Martinique, Mayotte, Mexico, Moldova, Monaco, Montenegro, Montserrat, New Caledonia, Nicaragua, North Macedonia, Norway, Panama, Paraguay, Peru, Philippines, Qatar, Réunion, Romania, San Marino, Saudi Arabia, Serbia, Sint Maarten, Slovakia, Slovenia, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Suriname, Svalbard & Jan Mayen, Sweden, Thailand, Trinidad & Tobago, Turkey, Turks & Caicos Islands, U.S. Outlying Islands, United Arab Emirates, United States (Guam and Puerto Rico), Uruguay, Venezuela, Vietnam

Customs duties may be imposed when the order is received, and the purchaser is responsible for them. Customs duties are taxes imposed on imported goods in your country. By purchasing on our website, you consent that your local government may charge customs duties, which is collected at your order's reception. If you refuse to pay these duties, you will not be able to receive your order.Please check your country’s customs policy before purchase. Depending on your country’s customs and tax policies, there may be additional taxes and fees. We are NOT responsible for any additional charges.Exception to this is UK and CA, as VAT are automatically collected (UK reports are submitted to HMRC).

Applicable to Daebak Merch

1. Shipping Costs: Shipping costs may vary based on the item type. Please be aware that additional charges may apply if multiple item types are combined in a single order.

2. Fulfillment: Daebak Merch and any off-site fulfilled brand merch are crafted on a made-to-order basis. Production begins after you place the order, and the process may take up to 30 business days, influenced by material availability and seasonal demand. During busy seasons, processing times may be extended. Your understanding is appreciated.

3. Editing Orders (Remove, Add): Order edits, such as removing or adding items, must be requested within 2-5 business days after the order is placed. Send your edit requests to hello@daebak.co. Please note that we cannot accommodate returns due to buyer's remorse or incorrect size after this timeframe.

Requests made after the order has been shipped will be automatically declined. In such cases, please contact the shipping company directly for any rerouting inquiries.

4. Shipping: Orders are dispatched directly from our manufacturer. Shipping times may vary based on your location and the regional facility, with a maximum of 30 business days. Your patience is appreciated as we work to ensure a smooth delivery process.

Applicable to any Pre-order Items

1. Fullfilment - If your order includes a pre-order item, the whole package will start processing after the initial release date and be shipped out once pre-order items are available. These items are procured and sourced individually, and there are chances that some may be out of stock after release date.

We highly suggest placing pre-orders within the same month of release date.

Applicable to Brand Sourced Items

1. Fulfillment: We directly source these brand items from our partners directly and the prices we offer are, at most times, lower than their official SRP for the Daebak Fam.

2. Expected Delays: There might be a possible delay in fulfilling your order. Reason behind this delay is that for these branded items, priority are given to those orders within their SRP as we procure the items with a set minimum stocks request.

An example of this is NACIFIC’s Hand Butter Cream. In NACIFIC’s Official AU website, this is sold for $85USD, however with us, it is almost half the price for only $55USD. Though, need not to worry, as soon as we receive the stocks promised we will have it shipped as soon as possible.

Applicable to any Merch with Limited Manufacturing

1. Manufacturing - - Limited Editions merchandise and exclusive goodies are sourced from reputable companies or other trusted agencies. These items are crafted as part of a limited-time collection with restricted quantities, ensuring the preservation of their exclusivity and inherent value.

2. Fulfillment - In a proactive effort to prevent over-production, manufacturers create these sought-after products on a monthly or weekly basis, adhering to predefined limits. It's important to be aware that due to this approach, there is a chance that your merchandise may be subject to back-order, emphasizing the commitment to maintaining the exclusiveness of these special items.

Applicable to any One-Time and Mystery Boxes

1. Fulfillment - The Mystery Boxes and One-Time Boxes we offer on the site does have a processing time that may take up to 60 days before shipping. This is stated in the product description. The boxes will be shipped all together in one shipment. We might not be able to guarantee speedy shipping on these boxes but what we can assure you is the contents will be worth every dollar you spend.

2. Possible Delay - The items within our Mystery Boxes are curated from diverse manufacturers with each changing season. We obtain unsold treasures from the previous season at a significantly reduced cost and offer them as mystery boxes. Please be aware of the potential delay in processing your Mystery Boxes due to one of the following reasons: (1) The merch line (associated with a specific idol group or artist) has ceased production or no longer supports such merchandise, or (2) We are still in negotiation, as the pricing is currently aligned with the suggested retail price (SRP). Your patience is valued as we work diligently to bring you these exclusive and cost-effective offerings.

Returns Policy

1. If the products are missing or incorrect, we got you! We also welcome returns of non-faulty items as we strive for 100% customer satisfaction, but you are responsible for the delivery fee (within North America Region only).

For missing items or items not included in your order, you should be able to see a note in your shipping label. Please make sure to keep them and/or take a photo of it.

2. We understand your busy schedules, so please send your return requests 14 days from the delivery date. We do not cater return requests past 14 days for non-faulty items. If you receive damaged and defective items, we want to work on them without delay! Report the issue to us 7 days from the delivery date. We do not cater return requests for damaged and defective items past 7 days.

If the products received are damaged and unusable, kindly send us photos and videos of the items, and our team will assist you. We offer a reshipment or refund option—no need to send back the items! If you receive defective items, the manufacturer will assess the situation and work with our team to give you the best solution.

If the manufacturer requests a return, send it back to us, and we will reimburse your delivery fee! Choose between a refund or reshipment. The manufacturer may also provide additional information to return the defective items. Our team will provide you with the instructions. The photos and videos help our team assess the situation of your products and provide the best solutions for you.

3. We also have the right to deny any return and exchange. We do not reimburse the original shipping costs and customs fees. We only refund the delivery fees of the returned items according to the conditions stated for non-faulty, missing, incorrect, defective, and damaged items. Please note that we only accept return requests for unused and unopened products. Returned products must be in good condition - once received, this will be reviewed by our team for product assesment. If it pass, we will refund immediately. We do not accept damaged or used products.

4. How to Send a Return Request? Our team does its best to answer return requests soon as possible. Here are the steps and information we need to process your request smoothly. Contact us via email at hello@daebak.co. Write your order number, full name, and the email address associated with your account. Add images and videos of the product/s that show your item concerns. Write additional details about your return request so our team will provide the best solution and assistance you need.

Refunds Policy

1. Refund as Shop Credit / Gift Card: No processing fee. It's important to note that this process is irreversible.

2. Refund to original payment method: $5.99 per order. (Due to Shopify transaction fee) Please note that we don't charge for cases such as missing, damaged, out-of-stock and defective item.

3. Refunds will be processed within 7-10 business days. E-gift cards, Idol Chasims or any online currency our shop offers are non-refundable but can be converted to shop credits.

4. Important Note: For lost packages, claim is only available for 1 month after the package has been shipped. After the tracking number has expired, we can no longer compensate for any lost packages.

1. Daebak Box (Premium, Discovery and Grandfathered Plans): Please note that subscription products are final and non-refundable. Kindly refer to our Terms and Service Page for more information about Subscription products.

2. Online Currency (E-Gift Card, IDOL Chamsim, etc): All online currency purchases are final and non-refundable. These are fulfilled automatically and no reversals can be made after which it has been confirmed.

3. On-site Tour Packages: All tour packages are subjected to non-refundable policy for buyer's remorse and no-show. However, for tours that does not proceed, it is subjected for review.

If your tour did not proceed as scheduled, please contact us at hello@daebak.co.

Please note that the package is shipped across the globe. Minimal scratches and dents are to be expected though the team tries our best to pack the goods and handle them carefully.

The outer box/case is simply for protecting the goods. Typically, we do not compensate for this type of damage (scratches, small dents and discoloration). However, we value everyone in the Daebak Fam, thus we will request for photos to be sent and the team will asses the value of compensation (gift card, reshipment, partial or full refund).