Payments and Order Information

We accept all major credit cards and Paypal.

All orders are processed in US Dollars. For non-US customers, while the content of your cart may be displayed in your selected currency, you will check out using USD at the most current exchange rate. However, this is just an estimate and your bank/card company may charge a foreign exchange or transaction fee.

Once we ship your package, we'll send you an email with a tracking number within 5 business days. You may also find the tracking number on your order notification email (click "View your order" button).

Please also check your spam/junk folder or your "Promotions" tab if you use Gmail. You may also check within your account dashboard.

Please note, tracking may take between 72 hours and 1 week to update. In the case of Korea Post, depending on the country, tracking may show no updates once the package leaves Korea. In this case, even if the tracking number is not updated, your package will still be in transit.

Every package delivered internationally goes through customs. This process may take up to 7 days.

"Unfulfilled" means your package hasn't been packed or shipped yet.

For a complete invoice, please contact our Customer Care Team at hello@daebak.co.

We understand that things can happen, so please don't worry!

You have a 15-day window from the date the package was reported as delivered to contact our Customer Care Team at hello@daebak.co.

We will help you locate your package first and will ask you do a bit of investigating as well. From our experience, most of the time, the package miraculously shows up a few days later!

As long as your order has not been processed, you may cancel your order. However, we cannot make any changes if the order has been processed.

Please refer to our Returns and Refunds policy.

Account Information

For subscriptions:
To change your shipping address, go to your account dashboard -> "Manage Subscriptions" -> "My Subscriptions" -> "Edit" next to your address under "Subscription Orders".

For non-subscription (Drops, Shop) orders:
To update your address, simply go to your account dashboard, then under "Account Details" click on "View Addresses". Here you may add, delete or edit your address. Make sure the "Default" address is the address you want the box to be shipped to.

Please remember, all address changes need to be made prior to the 1st of the shipping month or in the case of Drop/Shop orders they must be changed within 5 business days. If it's not updated by then, your package will go to the default address on file.

To change your payment information:

Hit the "Log In" link and log in. Under "Account", go to "Manage Subscriptions". Click "Billing Information". Click "Update card" and enter your new payment information. Once you fill out the details, click on "Update card" to save the information.

This could be due to many reasons. Most of the time, it's because you haven't activated your account (you should've received an account activation email when you first signed up). To activate your account, click here and enter the email address you used to subscribe. 

If you're still having trouble, simply contact the Customer Care Team at hello@daebak.co, and we'll work our magic to help resolve the issue!

Please contact our Customer Care Team at hello@daebak.co if you wish to delete your account.

What is the GDPR?

The General Data Protection Regulation (“GDPR”) is a new set of rules designed to give citizens of the European Union (“EU”) more control over their data. It replaces the patchwork of national data protection laws currently in place with a single set of rules, directly enforceable in each EU member state. The GDPR goes into effect on May 25, 2018.

What rights do I have with respect to my data?

Members in the European Union have the additional rights to request deletion and processing of their personal data. Please contact us at hello@daebak.co if you wish to exercise these rights.

Daebak Box Membership

As a Daebak Box member, you'll get a surprise box of 8+ fun-filled Korean goodies ranging from K-beauty, K-pop, stationery, fashion, and more worth over $90 USD - curated by the Daebak Team! You will receive a seasonal box four (4) times a year each season.


Seasonal Membership
If you sign up for the Seasonal Membership, you will pay $54.99* per box each season. Your subscription will automatically renew each season unless you cancel before your upcoming bill.

Annual Membership
If you sign up for the Annual Membership, you will pay $199.96* per box (save $20) upfront for your first four (4) boxes. Your subscription will automatically renew each year after your 4th box unless you cancel before your upcoming bill.

Annual Members have their boxes shipped earlier, have earlier access to and more discounts and offers on our in-between season Drop Sales and Add-ons than Seasonal Members.

**Current members are grandfathered into the original price plans ($49.99 and $179.99).
*All prices are in US Dollars. Foreign exchange or transaction fees may apply for non-US customers.

Shipping Schedule

New Members

Your Daebak Box will usually ship within 1 month of order.

Existing Members (who have received at least one box) 

Annual Members

Spring Box - first half of March

Summer Box - first half of June

Fall - first half of September

Winter - first half of December

Seasonal Members

Spring Box - end of March

Summer Box - end of June

Fall Box - end of September

Winter Box - end of December

💡 Please note

Shipping time takes between 3 to 20 business days.

Daebak Box
Each box, worth over $90 USD+, includes fun-filled Korean goodies ranging from K-beauty, K-pop, stationery, fashion, and more - curated by the Daebak Team! You will receive a seasonal box four (4) times a year each season.

Members-only perks
As a member, you'll have access to our exclusive offers and giveaways.

Add-ons
Add discounted items to your Seasonal Box.

Drops
Get access to our in-between season sales of hot and trendy items.

New Seasonal Members
If you sign up today you will be billed immediately and your Seasonal Membership will automatically renew each season for $54.99* on the seasonal billing date unless you cancel your membership.

New Annual Members
If you sign up today, you will be billed immediately for $199.96* and this covers you for four (4) Daebak Box. Your annual membership will renew each year for $199.96* in the seasonal billing month of the next subscription period following your last prepaid box unless you cancel your membership.

Existing Seasonal Members
You will be billed on:

Spring Box - February 27th

Summer Box - May 27th

Fall Box - August 27th

Winter Box - November 27th

Existing Annual Members
You will be billed $199.96* for another year of continued membership after your last prepaid box (4th box) on:

Spring Box - February 22nd (if your last prepaid box was the Winter Box)

Summer Box - May 22nd (if your last prepaid box was the Spring Box)

Fall Box - August 22nd (if your last prepaid box was the Summer Box)

Winter Box - November 22nd (if your last prepaid box was the Fall Box)


*Current members are grandfathered into the original price plans ($49.99 and $179.99).
All prices are in US Dollars. Foreign exchange or transaction fees may apply for non-US customers.

With each Seasonal Box, you'll have the option to choose from many different trendy and exclusive products for huge discounts that ship with your box (or separately if the items don't fit in the box).

Since Daebak Box is a subscription, at this moment, we only offer recurring subscriptions. All memberships auto-renew but remember, you can cancel anytime, so if you just want one box, simply select the Seasonal Plan and cancel the subscription before the next renewal.

The Daebak Company ensures that all our members and customers an exceptional experience with us, which includes providing you with the options you need. If you don't really want to cancel your subscription but you must for certain reasons, we offer Skip-a-Season.

💡 Skip a season

We understand that there might circumstances under which you need to pause your subscription. No need to worry! The Daebak Team has got you! Every season, our team comes up with great deals and awesome goodies, so if you pause your subscription for one season, you'll still have access to great deals when it renews the next season.

To check on the deals and skip your subscription, feel free to message us at hello@daebak.co.

💡 Still want to cancel?

To cancel your subscription, simply log in to your account dashboard, go to "Manage subscriptions" and hit "Cancel" next to your subscription.

By canceling your subscription, you will also lose access to:

🎈 Add-ons

🎈 Exclusive member offers and discounts

🎈 Shop sales

🎈 Drop sales

💡 Please note

Canceling will only cancel the next renewal. Subscriptions are non-refundable as per our Terms of Service and you will still continue to receive any boxes remaining in your plan, and the cancellation will take effect at the end of your plan. Your account will not automatically renew for another term. There is no penalty for canceling your subscription. Canceling your account does not provide you a refund for any paid boxes, nor does it stop a pending charge.

Annual subscriptions are prepaid for four (4) boxes of membership and are non-refundable. Please make sure to cancel before the next renewal date (you can find this on your account dashboard under "Manage Subscriptions").

Annual membership has tons of perks - a $20 savings, early shipping plus early access to Shop, Add-ons Sale and more! 

To upgrade your membership, simply login to your account using the email address you used to place the order. Cancel your current seasonal membership. Once done, simply start a new Annual Membership. Proceed to checkout to fill out the necessary details. 

Please note that it is important to cancel the Seasonal Plan. Failing to do so would result in two active subscriptions for your account.

💡 Pro Tip:
It is advisable to upgrade before the renewal date. If you encounter any errors while processing your upgrade, please reach out to our Customer Care Team to best assist you.


💡 Need help?
Having trouble accessing your account, using a promo code or placing an order? Contact our Customer Care Team at hello@daebak.co.

If on the day of renewal, your payment is declined, our system will automatically continue attempting to charge your card to collect payment for a few more days.

But, don't you love surprises? Unfortunately, while we are not yet customizing the boxes, we are always looking to curate the most exciting boxes.

If you have any suggestions or feedback, simply let us know! We will, however, follow up with a survey to find out more about your preference, which will help us in the future to select products that are more in tune with your personal tastes.

Every season, we'll have exclusive sales of really cool products from Korean brands we love for huge discounts for a limited period of time. Annual Members will have earlier access than Seasonal Members and non-members.

Daebak Rewards Program

When you create an account with us, you're automatically enrolled in our Daebak Rewards Program. For every dollar you spend, you will earn 2% (excluding shipping fees and taxes) as rewards, known as Daebak Points. You can redeem your rewards for discounts or prizes.

At checkout, you will have the option to use your earned Daebak Points for discounts. Your Daebak Points expire after 6 months.

First, sign in to your account and on the bottom of the page, you will see the "Rewards" bubble where you can check your balance.

Shipping

We currently ship to the countries listed on our Shipping Rates page. If your country is not listed, please let us know at hello@daebak.co.

All the orders are processed between Monday and Friday Korea Time. Please refer to our Shipping and Handling page for more detailed information.