FAQ

WHEN WILL I GET MY WELCOME GIFT ITEM?

The welcome gift will be expected to ship from December 2020 while stock lasts for collaboration annual subscription purchase.

WHERE WILL THEY SHIP?

<North America>

United States, Canada, Puerto Rico

<Europe>

United Kingdom, Germany, Sweden, Czech Republic, Denmark, Poland, Switzerland, Estonia, Iceland, Norway

<Asia/Pacific>

Hong Kong, Macao, Japan, Taiwan, Malaysia, Philippines, Singapore, China, Australia, New Zealand

<Middle East>

Qatar, Saudi Arabia, United Arab Emirates

WHEN WILL THE BOXES SHIP?

The first box is expected to ship in February 2021. The rest of the boxes will ship in May 2021, August 2021 and November 2021 respectively.

IS THIS A RECURRING SUBSCRIPTION?

This is a one-time-only subscription. Annual box plans are billed during initial purchase but do not repeat after that. Seasonal boxes do auto-renew every season until the last box.

Number of boxes you will get vary depending on when you subscribe. If you subscribe between:

Nov 2020- Jan 2021: You get total 4 boxes

Feb 2021- Apr 2021: You get total 3 boxes

May 2021- Jul 2021: You get total 2 boxes

Aug 2021- Oct 2021: You get total 1 box

CAN I CANCEL MY SUBSCRIPTION?

Yes. If you are a seasonal member, you can cancel your subscription anytime.