Processing: Upon your placement of order, allow 1 business day (excluding weekends and holidays) for the system to process it.
Brand fulfillment: After your order is processed, our partners will receive the list and send the products to the warehouse. This step may take up to 15 business days.
Shipping: Once your products are ready, we will be shipping them out using international courier, DHL or K-packet. Shipping takes up to 30 days depending on the shipping method and your country of residence.
Notification: After shipment, you will receive a notification via email or text message with a tracking number (multiple tracking numbers if your order is shipped in multiple packages). If you do not receive your package 4 weeks after receiving your tracking information, please contact our customer team at email@example.com
Occasionally, there may be out-of-stock products upon checking with our partners. In this case, we’ll contact you separately and give you a full refund.
For high-demand products (e.g. K-pop albums), there could be an unexpected delays.
If your order includes a pre-order item, the whole package will only be shipped out once pre-order items are available.
SHIPPING COUNTRIES & RATES✈
MINIMUM $70 per order / MAXIMUM $300 per order(effective from Jan 8th 2021)
$9.99 USD (FREE shipping for orders over $149 USD)
$15.99 USD (FREE shipping for orders over $149 USD)
$25.99 USD (FREE shipping for orders over $199 USD)
United Arab Emirates
SHIPPING DELAYS and POSSIBLE FAILED DELIVERY
There may be shipping delays if your package is subjected to customs clearance.
You are liable for submitting the correct shipping address (in English characters only), name, and phone number. We are not responsible for undelivered packages due to errors made.
CUSTOMS and TAX
Please check your country’s customs policy before purchase. Depending on your country's customs and tax policies, there may be additional taxes and fees. We are not responsible for any additional charges.
Split your non-subscription purchase into 4 payments over 4 months with ViaBill.
Choose ViaBill as your payment method at checkout.
Check out using a credit or debit card.
Your first payment of 25% of the total purchase price is due at the time of checkout. The remaining three payments will be billed automatically, every month from the first payment date.