MEDIHEAL is Daebak

* Worldwide shipping from South Korea.
* Official goods only. 

-> For subscription products, please click a link below. 
* Daebak Box Shipping options
* SnackFever Shipping options

Shipping Courier Services

  

DHL Express: ETA of 2~5 days after shipment
FedEx International Priority: ETA of 2~5 days after shipment
USPS: ETA of 10~20 days after shipment

SHIPPING COUNTRIES & RATES🚀(USD)

Shipping Zone 1

Countries: US

Shipping Zone 2

Countries: Japan, Malaysia, Singapore

Shipping Zone 3

Countries: France, Germany, Canada, Australia, New Zealand, Switzerland, Hong Kong SAR, Macao SAR, Taiwan, Indonesia, Sri Lanka, China, Slovakia, Italy, Vatican City, Papua New Guinea, Thailand, Vietnam, Laos, Luxembourg, Philippines, Croatia, Jersey, Liechtenstein, Monaco, San Marino, Austria, Belgium, Czechia, Denmark, Ireland, Netherlands, Poland, Portugal, Spain, India, UK, Timor-Leste

Shipping Zone 4

Countries: Hungary, Greece, Lithuania, Romania, Slovenia, Sweden, Qatar, Saudi Arabia, Norway, Finland, United Arab Emirates, Chile, Colombia, Brazil, South Africa, Uruguay, Samoa, Panama, Ecuador, Greenland, Guatemala, Fiji, Israel, Belarus, Costa Rica, Dominican Republic, El Salvador, Nepal, Nicaragua, Paraguay, Afghanistan, Albania, Andorra, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Bosnia & Herzegovina, Brunei, Faroe Islands, Georgia, Gibraltar, Guadeloupe, Iceland, Iraq, Jordan, Kazakhstan, Kiribati, Kuwait, Kyrgyzstan, Lebanon, Maldives, Malta, Mayotte, Moldova, Mongolia, Montenegro, Myanmar (Burma), Nauru, New Caledonia, North Macedonia, Oman, Réunion, Serbia, Solomon Islands, Tajikistan, Turkmenistan, Uzbekistan, Vanuatu, Yemen, Cook Islands, Åland Islands, Anguilla, Antigua & Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, British Indian Ocean Territory, Caribbean Netherlands, Cayman Islands, Cocos (Keeling) Islands, Curaçao, Dominica, Falkland Islands, French Guiana, French Southern Territories, Grenada, Guernsey, Guyana, Haiti, Honduras, Jamaica, Martinique, Montserrat, Morocco, Niue, Pakistan, Peru, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, Sint Maarten, South Georgia & South Sandwich Islands, St. Vincent & Grenadines, Suriname, Svalbard & Jan Mayen, Tonga, Trinidad & Tobago, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, British Virgin Islands, Wallis & Futuna, Egypt

PROCESS🔁

1. Processing: Upon your placement of order, allow 1 business day (excluding weekends and holidays) for the system to process it.
   
   
2. Brand fulfillment: Our team operates from South Korea and offers guaranteed authentic items to our customers. We source our products from direct suppliers depending on the volume of the demand to fulfill the request. After confirming, they will ship the items to our fulfillment center. This step may take up to 7 business days.
   
   
3. Shipping: Our company strives to deliver high-quality items in pristine condition. Thus after receiving the items, we check each and make sure of its quality and that it can travel safely across the globe without a dent or scratch. Once your products are ready, we will be shipping them out using international courier, DHL or Fedex or Koreapost and ship them out within the day or after the label is printed. Cancellation would not be possible at this step as products are ready to ship. Shipping takes up to 10 days, including delivery depending on the shipping method and your country of residence.
   
   
4. Notification: After shipment, you will receive a notification via email or text message with a tracking number (multiple tracking numbers if your order is shipped in multiple packages). If you do not receive your package 3 weeks after receiving your tracking information, please contact our customer team at hello@daebak.co.

Additional notes:

• Occasionally, there may be out-of-stock products upon checking with our partners. In this case, we’ll contact you separately and give you a full refund.
• For high-demand products (e.g. K-pop albums), there could be unexpected delays.
• If your order includes a pre-order item, the whole package will only be shipped out once pre-order items are available.
• Editing orders (remove, add) should be done within the next 24 hours after the order has been successfully placed. Requests beyond the timeframe would be automatically declined.

SHIPPING DELAYS and POSSIBLE FAILED DELIVERY

• There may be shipping delays if your package is subjected to customs clearance.
• You are liable for submitting the correct shipping address (in English characters only), full name (no initials), and phone number. We are not responsible for undelivered packages due to errors made.

CUSTOMS and TAX

• Please check your country’s customs policy before purchase. Depending on your country's customs and tax policies, there may be additional taxes and fees. We are not responsible for any additional charges. (We collect Value added tax for UK and report to HMRC)

Return Policy

We here at The Daebak Company want to provide our members the best shopping experience. We are happy to accept authorized returns if you are not satisfied with your order.

Policy

• You have 14 days from the delivery date to request a return. 
• We will be responsible for the delivery charge if products are missing, damaged or incorrect. In other return cases, you will be responsible for the delivery fee.

Conditions

• All products must be unused and unopened. We do not accept damaged or used products.

How to process a return

• Please email us at hello@daebak.co with your order number, full name, and email address associated with your account.

Damage and Defective Goods

• You have 7 days from the delivery date to report the issue with attached photos and videos of the item/s. The team will assess the case and provide appropriate solution.
• For damage goods, there is no need to return the item. For defective goods, this will be assessed by the manufacturer and if return is requested the team will provide details as to how.
• Reports and request past 7 days will be rejected.

Subscriptions

Daebak Box, SnackFever

• The Daebak Company never charges you without your authorization. Once you place an order or have been billed for a new subscription activation or a subscription renewed, we are not able to offer a refund, return, or exchange.
  
  

Refund Options

• Refund as Daebak Points (Shop credit): No processing fee.
• Refund to original payment method: $5.99 per order. (Due to Shopify transaction fee)
  *We don't charge for cases like out of stock and defective item.
• Refunds will be processed within 5 business days.
• E-gift cards, Idol Chasims or any online currency our shop offers are non-refundable but can be converted to shop credits.