- Returns and Refunds
- Brand Ambassador
- Daebak Rewards 🎁
- Daebak Family👪
- Album Cover + CD
- Sleeve Cover
- Photo Book
- Stamp Sticker
- Film Photo Card
- Golden Ticket (Random - not all albums will include a Golden Ticket)
- Spring Breeze (봄바람)
- One's Place (집)
- Flowerbomb (불꽃놀이)
- One Love (묻고싶다)
- Hide and Seek
- 12th Star (12번째 별)
- Pine Tree (소나무)
- Beautiful (아름다울)
(for subscription orders, click here)
Brand fulfillment and Procurement: Our team operates from South Korea and offers guaranteed authentic items to our customers. We source our products from direct suppliers depending on the volume of the demand to fulfill the request. Maximum timeframe would take up to 2-4 weeks. After the stocks are ready, they will ship the items to our fulfillment center which will take about 2-7 business days.
Shipping Courier Services
DHL Express: ETA of 2~5 days after shipment
FedEx International Priority: ETA of 2~7 days after shipment
Korea post: ETA of 10~12 days after shipment
SHIPPING COUNTRIES & RATES🚀
*All rates are in USD
|United States||Austria||United Kingdom||Estonia||Brazil|
|Papua New Guinea||El Salvador|
- Processing: Upon your placement of order, allow 1 business day (excluding weekends and holidays) for the system to process it.
- Brand fulfillment: Our team operates from South Korea and offers guaranteed authentic items to our customers. We source our products from direct suppliers depending on the volume of the demand to fulfill the request. After confirming, they will ship the items to our fulfillment center. This step may take up to 7 business days.
- Shipping: Our company strives to deliver high-quality items in pristine condition. Thus after receiving the items, we check each and make sure of its quality and that it can travel safely across the globe without a dent or scratch. Once your products are ready, we will be shipping them out using international courier, DHL or K-packet or SF Express and ship them out within the day or after the label is printed. Cancellation would not be possible at this step as products are ready to ship. Shipping takes up to 10 days, including delivery depending on the shipping method and your country of residence.
- For high-demand products (e.g. K-pop albums), there could be unexpected delays.
SHIPPING DELAYS and POSSIBLE FAILED DELIVERY
- There may be shipping delays if your package is subjected to customs clearance.
CUSTOMS and TAX
- For all returns, you will be responsible for the delivery fee. We will only be responsible for the delivery charge if products are missing, damaged or incorrect.
- You have 14 days from the delivery date to request a return. Requests past 14 days will be rejected.
- We reserve the right to deny a return or exchange at any time.
- We do not reimburse the original shipping or customs fees.
- All products must be unused and unopened. We do not accept damaged or used products.
- Refund as Daebak Points: No processing fee.
- Refund to original payment method: $5.99 per order.
*We don't charge for cases like OOS, minimal damage, and defective item.
- Refunds will be processed within 5 business days.
How to process a return
Damage and Defective Goods
- Reports and request past 7 days will be rejected.
Daebak Box, SnackFever, and Daebak Jewelry